Louisa, founder of the Highbrow Group, is joined by her team, to bring together the opportunity to experience permanent cosmetics, aesthetics, laser treatments & high definition treatments at their very best. You can be confident that your treatments will be carried out with professionalism, dedication and care.


Louisa Franzen

director & founder

Director and owner, Louisa is a qualified micro-pigmentation specialist. She has travelled far and wide training in all aspects of permanent makeup. She is a master specialist, medical tattooist, and qualified micro-pigmentation trainer.


Louisa has worked within the beauty industry for the last 23 years, owning two beauty salons, two aesthetic clinics and two training academies. Louisa has also travelled around Europe teaching and is dedicated to offering only the best in permanent makeup procedures and training others to be the best artists within the industry.

Louisa is passionate about developing her staffs careers; investing in furthering their training and supporting them to be the very best they can be.

Louisa is at the forefront of the latest techniques, products and equipment within the aesthetic and micro-pigmentation industry.

“For me it’s all about offering the outstanding treatments and services for our wonderful clients so that they leave feeling their very best”

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Liz Raymont

pa to louisa franzen & administration manager 

Liz joined the clinic as PA to the director, after working for 8 years as PA to a local celebrity chef. She has previously worked in many administration roles and returned to work following a short break to raise her family but this is her first experience of the beauty industry.


She loves meeting and greeting clients and helping with the smooth running of the clinic.


Verity McClaren

Senior Therapist & Micropigmentation Specialist

Having previously qualified as a Hairdresser, Verity joined the Highbrow Team qualifying as a High Definition Pro Stylist.


She specialises and is fully qualified in individual lash extensions and lash enhancements.

Verity is also a dermaplaning specialist and most recently has qualified in permanent makeup brows.


Sarah-Louise Wooldridge 

training academy administrator

Sarah-Louise has a wide experience of administration roles and is also a trained cook. After returning to Dorset with her family in 2019 she was delighted to be asked to join the Highbrow Front of House Team.


She loves welcoming clients to the clinic and ensuring they feel totally comfortable and at ease. Sarah Louise is also responsible for the administration of the Highbrow Academy nurturing the next generation of PMU specialists.

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Lindsey Howell

front of house 

Lindsey has spent 30 years working in student support helping young people, especially those with learning difficulties, to achieve their full potential.


When Louisa opened the Highbrow Clinic she was thrilled to be asked to become part of the team, hopefully encouraging our more mature clients that it is never too late to make the best of yourself and live life to the full.


Amanda McMaster

front of house 

Having been a client for several years, we were delighted to welcome Amanda to the front of house team. Her background is that of a critical care nurse and specialist nurse in palliative care. Her career in the NHS spanned some 40 years.


Leah Hardaker

clinic manager

Having worked in the beauty industry for over 10 years, Leah has a wealth of expertise and professionalism.


She is a High Definition Pro Stylist, lash extension and enhancement specialist as well as offering make up lessons and make overs. Leah is also a skin specialist with extensive knowledge of the Alumier MD skincare brand and chemical peels. She is fully trained in SkinPen microneedling, dermaplaning and is also a level 4 qualified laser hair removal and skin rejuvenation specialist.


Kim Balaskas

micro pigmentation specialist & academy trainer

Kim is a highly skilled & experienced permanent makeup artist and trainer who has joined the Highbrow Clinic team.


Previously a senior technician at one of London’s most renowned permanent makeup and training academies, Kim brings a wealth of expertise to the clinic and is head trainer of the Highbrow Academy. 

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Vicky Garrad

Senior therapist, Alumier MD skincare specialist & laser specialist

Vicky has 15 years experience in the beauty industry. Joining a chain of spas in Epsom & Wimbledon, straight from college, Vicky quickly progressed to management level. 

A move to beautiful Dorset in 2012 created opportunites to specialise in intimate waxing & deep tissue massage. Since joining the team at The Highbrow Clinic, Vicky has furthered her training and expertise, becoming a skin specilaist with Alumier MD chemical peels and Microneedling, as well as becoming an advanced laser technician using the latest G-Max Pro laser machine. 

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Tilly Hall

front of house & beauty therapist

Tilly has always had a passion for beauty and has previously been trained as a makeup and skincare advisor with a leading beauty brand.

She is also developing her beauty skills with us and has qualified as an HD brows and LVL Lash lift specialist.


Tilly's role as front of house is very vital in providing customers with a memorable and relaxing experience in the clinic! 


Charlotte Ashfield

front of house & social media designer

Charlotte has been part of the Highbrow Team since 2017, undertaking her role as front of house through school and university. She has recently graduated with a degree in Interior Design and since moving back to Dorset has continued to work at the Clinic.


Charlotte now uses her creativity and love for design when designing social media content for the clinic.