COVID-19 Guidelines

When you arrive for any appointment at The Highbrow Clinic please be aware of the following procedures that we have put in place for your and our team's safety; 

  1. Please arrive on time for your appointment and wait at our outside seating area (please do not come into the clinic). Your therapist will come and greet you.

  2. You will be asked to use our hand sanitiser, situated outside, before entering the clinic.

  3. You will have your temperature taken by a member of our team on entering the clinic.

  4. There will be masks and gloves available for you to use and dispose of, after your treatment ends. 

  5. Please do not bring your own PPE.

  6. Your therapist/clinician will wear full PPE throughout your treatment. 

  7. If you feel unwell or display any coronavirus symptoms prior to your booking, please inform us and we will re-schedule your appointment.

  8. There will be an additional 15 minutes blocked between appointments in order for us to deep clean the treatment room between bookings. 

  9. Hand sanitisers will be situated around the clinic and you are encouraged to use these as often as possible.

  10. We have split our team into 2 "bubbles" so that if any member of staff displays coronavirus symptoms, their team will self isolate for 14 days, leaving the other team to step in.

  11. A perspex screen has been put up in our reception area for both your protection and ours.

  12. Floor stickers will indicate the social distance guidelines so please follow these.

  13. Towels will not be used on treatment couches, instead disposable covers will be used and disposed of after each treatment.

  14. Please pay with contactless card payment where possible. 

  15. Regular cleaning will take place in the clinic's communal areas throughout the day.

  16. No testers / samples will be made available on display, however we can put some in a small pot for you take away. 

  17. If you cannot make your appointment for any reason, please give us at least 24 hours notice so that we can offer your appointment time to another client. 

  18. Please make sure that you attend your appointment alone. 

  19. We will keep you updated at all times as and when the Government guidelines change.

We can't wait to welcome you back! 

Contact Us

About us


Give us a call

01305 269220

Send us an email

The Highbrow Clinic

9 Pope Street, Brewery Square




  • Grey Twitter Icon
  • Grey Instagram Icon
  • Grey Facebook Icon

© 2020 The Highbrow Clinic